May 10, 2011
It is usually stressful to hope you get the right part, that it installs, and that it works, but Bob was very positive and had the part ready for me when I walked in. I was using my clothes dryer again soon afterward. I almost ordered the wrong part online - glad I called APC.Was this review helpful?
Oct 15, 2008
My appliance parts lifeline We have been relying on Appliance Parts Company since moving to south San Jose in 1986. Bob has never been stumped to my knowledge. He seems to know what part you need (as well as the nomenclature) simply by listening to your lay description of the problem. He is also happy to give instructions for disassembly and assembly if he thinks you're up to it. Forget the rest--Appliance Parts Company is the BEST!Was this review helpful?
Oct 12, 2010
A stand out professional, great attitude, great assistance I'm not a frequent 'review' of anything but had to make time to comment on and compliment this guy and his business. I called looking for a part, he was helpful and indicated needing to order it. Once it arrived, and it turned out it was not needed after all, he was quite accommodating and flexible and even though I was willing to pay for it, he would not let me. Integrity. Rare. Valued. Use his business and support people that have character and put the customer before the bottom line.Was this review helpful?
Nov 20, 2009
Great Experience We dealt with both The Alameda and Blossom Hill locations while searching for a furnace part. They were knowledgeable, friendly and ended up saving us $100. We highly recommend!Was this review helpful?
Nov 22, 2010
These guys know thier stuff, share knowledge freely, and offer prices comparable to ebay. It doesn't get any better! After having researched all there was to know about the parts I thought I needed to repair my Maytag washer, I called these guys and they didn't need any of that. Just from my basic description, it was a yep, come get your parts ; they didn't even need a part number. Then, when we got the parts...not only were they the right ones, but they were the same price as ebay/amazon for the parts, WITHOUT the shipping and I got to take the parts home the same hour. Great company, great people.Was this review helpful?