Oct 12, 2010
A stand out professional, great attitude, great assistance I'm not a frequent 'review' of anything but had to make time to comment on and compliment this guy and his business. I called looking for a part, he was helpful and indicated needing to order it. Once it arrived, and it turned out it was not needed after all, he was quite accommodating and flexible and even though I was willing to pay for it, he would not let me. Integrity. Rare. Valued. Use his business and support people that have character and put the customer before the bottom line.Was this review helpful?
Oct 15, 2008
My appliance parts lifeline We have been relying on Appliance Parts Company since moving to south San Jose in 1986. Bob has never been stumped to my knowledge. He seems to know what part you need (as well as the nomenclature) simply by listening to your lay description of the problem. He is also happy to give instructions for disassembly and assembly if he thinks you're up to it. Forget the rest--Appliance Parts Company is the BEST!Was this review helpful?
Dec 17, 2011
Great place to shop. Worked with Bob on a solution for my refrigerator. He was extremely helpful and very low pressure. He even gave the part number so that I could shop around if I wanted to. I did check out a couple of other options just to make sure APC's pricing was in line... and in fact it was the lowest price anywhere on the web. I would have purchased the part from APC even if it was a little more expensive than others due to their high quality service and great attitude, but I did not even have to make this assessment (since they were already the lowest cost option). Highly recommend this place!Was this review helpful?
Nov 20, 2009
Great Experience We dealt with both The Alameda and Blossom Hill locations while searching for a furnace part. They were knowledgeable, friendly and ended up saving us $100. We highly recommend!Was this review helpful?
May 10, 2011
It is usually stressful to hope you get the right part, that it installs, and that it works, but Bob was very positive and had the part ready for me when I walked in. I was using my clothes dryer again soon afterward. I almost ordered the wrong part online - glad I called APC.Was this review helpful?