May 22, 2010
Lock up problems I had a 3 gen refurbished ipod touch from apple that we purchesed a year ago with only a 90 day warenty. We went there and the swaped the ipod for free and gave us a brand new one I would say apple is the best place ever I gave apple 5 out of 5 review!!!!Was this review helpful?
Aug 8, 2011
The Genius Bar saved the rating. The concierge was extremely rude to us, as well as the lady that answered the phone (might have been one and the same). We called them to politely tell them we would be a couple minutes late to our Genius bar appointment (we drove 4 hours for this appointment). The lady promptly cancelled our appointment without telling us. We had to walk the mall for two hours for the next available spot. However, once we were seated at the Genius Bar, we had exceptionally great service. They walked us through what the likely issue was with our old laptop and we left. We came back the next weekend for a wedding and called to find out if it was done. Whoever was on the phone was extremely rude again, but once we got the Genius Bar employees, the service was great and rushed to get our laptop done for us.Was this review helpful?
Apr 26, 2011
Recently my MacBook Pro started having graphics/display hardware issues, I made a reservation at the genius bar, went in, talked to one of their support people on Friday. They took it in, had it fixed, and got it back to me by Monday afternoon! This means a lot to me as I am coming up on finals week in school and use my laptop for all kinds of programming and other homework, and I am very happy with the customer service and turn-around time.Was this review helpful?
Oct 24, 2011
Their new phone system is not well tuned, a huge pain. In store service is usually pretty good as long as you've made an appointment.Was this review helpful?
Jun 13, 2011
Unbelievable customer service! My macbook's hard drive died on a Sunday evening so I made an appointment Monday morning. I flew to Europe the next morning so I needs it fixed asap. Kyle helped at the genius bar and I had a new hard drive an hour later. Five stars hands down!Was this review helpful?
Hours (12:00pm - Noon, 12:00am - Midnight)
|Mon||10:00 am - 09:30 pm|
|Tue||10:00 am - 09:30 pm|
|Wed||10:00 am - 09:30 pm|
|Thu||10:00 am - 09:30 pm|
|Fri||10:00 am - 09:30 pm|
|Sat||10:00 am - 09:30 pm|
|Sun||11:00 am - 07:00 pm|