May 15, 2011
I always work with the same fantastic people. They know my name and when I come in to see them they always make time to say hello. I live right by the Henderson store, but make it a point to drive the extra 25 miles to get a far better experience.Was this review helpful?
Nov 16, 2010
I wanted to thank you Darrell for all your hand work and effort in the purchase of my BMW 335i. First, let me tell you that the reason the BMW slogan is BMW is the ultimate driving machine. This is the nicest car I ever owned and I love just driving it around. It even makes traffic jams not seem so bad. The entire sales staff showed me a tremendous amount of respect, knowledge and courtesy which has continued even after the sale. All of you were very conscientious of my crazy schedule and limited time. Please be advised that I will highly recommend you and your dealership to anyone I know who is looking to purchase a car.Was this review helpful?
Apr 15, 2010
Purchased a 550I October 2009 I purchased a 550I and was very pleased with their service. Very surprised to hear the bad reviews. I have since taken it back for a basic service and even for a bumper mishap (my fault). Every time I have been there they have treated me well and were very professional.Was this review helpful?
Nov 7, 2010
Ultimate experience I had the best experience on my last visit to Desert BMW of Las Vegas. Butch was and is my service advisor and every time he doesn't let me down. He is so helpful and friendly... I don't even feel like I'm there for car maintenance. I am always greeted and assisted and leave feeling special and important with a great looking clean car! I LOVE MY BMW and the dealership and all the staff that make it such a great place to shop and visit. Butch is a great advisor and all the staff and management should be applauded for such a great job that they do on our cars. It is the ULTIMATE EXPERIENCE when using Desert BMW of Las Vegas :) Thank you ... Loyal customer and BMW owner for over 7 years. Liz BienstockWas this review helpful?
Jul 21, 2010
Why I purchased My Vehicle from Desert BMW I am from Canton, Ohio completely on the other side of the country. I am going to be moving to Los Angeles California and I have been in desperate need of a vehicle. I have been to so many dealers, not only these past few weeks but also throughout the years with my previous purchases. I will honestly have to say I have never been so amazed by great customer service and satisfaction with anything I have ever purchased before. As soon as I walked through the door the receptionist greeted me and led me to a sales person. I look very young and many people do not take me seriously. Here at Desert BMW that was not the case. The sales Associate (Aaron Kuehl) was extremely polite and listened to everything that I wanted in the vehicle. He pulled the vehicle up for me, let it cool of and I drove it. I am truly a very difficult person to deal with, I ask so many questions, I repeat myself, and I give everyone a hard time. Aaron was able to remain polite and still help me. When Coming to the final agreement, both the General Sales Manager (Larry West) and Aaron were respectful in regards to negotiating and the final price. I have honestly never been so happy with a dealership in my life. I have been too many in Ohio (over the last four years) and Las Vegas the past month.Was this review helpful?