Aug 27, 2011
This is by far probably the nicest hotel in Chicago. The staff was extremely accommodating and knowledgeable. They were willing to help no matter how large or small the request. The hotel itself is absolutely gorgeous both on the inside and out. We didn't get a chance to try out the spa, but I've heard rave reviews about its quality. The upgraded us to a suite given they were overbooked, so we got to experience a higher-end room. The bed was very comfortable and all modern day and technological amenities you can think of were present. The nicest touch of our stay, the chauffeured us to our dinner reservations in an extended-base LS Lexus; WOW!Was this review helpful?
Aug 10, 2010
Over RATED Stayed at the hotel, I totally agree with the one person, looking at Walgreens, how beautiful, NOT. Parking garage on another side and the other two sides did not stand out as a spectacular view. The staff, I'm sorry can we all say FAKE NICE. If you can't hire people that are genuine WHY DID YOU HIRE THEM? Because the general manager is the same.? It is a new hotel, so I will give it that it is in nice shape, wonder what will happen to it in a few years from now. I think it was over priced for what we received. This is NOT a 5 star hotel. As I have stated before, I have to wonder if all the great reviews that you are reading are from the people that work there! I would go to a hotel near the lake.Was this review helpful?
Mar 21, 2010
Luxurious hotel not to be overlooked If you are thinking about staying in Chicago this is where you need to stay. Time warp back to a decade where customer service wasn't just a term that flew out of peoples' mouths but was rather an oath that employees made to their patrons. Service is unbeatable and the decor is wonderful. I recently got married and we went to a wedding ceremony and reception here and made it a little stay cation. While it was a bit more money than we would usually spend, every penny was worth it in the end.Was this review helpful?
Dec 5, 2011
Without a doubt, the best hotel in the city. The staff really makes this place incredible. They seem to exist solely to make sure that your every need is met and they do it in the friendliest and most non-pretentious way. The rooms are super luxe gorgeous; the spa divine. Everything about this hotel will make you swoon and it's worth every bit the cost of the room.Was this review helpful?
Apr 12, 2010
lovely new hotel Rooms are big and nice. Food service isn't quite there yet. Cold room service...slooooow waiters in resto. And a mandatory 18% tip on parties of all sizes. WTF.Was this review helpful?