Sep 19, 2009
Absolutely Thrilled! I am absolutely delighted with the Honda Ridgeline I recently purchased at Herb Chambers Honda. I was given great service and an excellent trade-in. Their level of product knowledge was excellent. Rick who helped me is an expert on the Ridgeline and he spent nearly two hours going over every feature of the truck with me. A man who loves his product and it shows. I was able to have the DMV paperwork done at the dealership. it sure made buying the truck hassle free and fun. I had 3 follow up calls to make sure that every thing was OK. These guys really care about their customers. If your want buy a Honda this is the place to go. Very highly recommended.Was this review helpful?
Mar 8, 2010
Odyssey 2006 service This is my first time to deal with honda westborough. I was kind of hesitant after reading the previous reviews but I decided to take my Odyssey to the dealer and not anyone else. The service was very good. the gentleman who handled my request was very professional. (thank you Mr Osgood) finishing the job on time was ok, prices as you would imagine is dealers' prices, but was not extreme. over all the experience was acceptable and if I need help in the future for my honda I would go back to them. HaythamWas this review helpful?
Dec 29, 2011
Dear Herb, To say that Nik Bushati and the folks at Herb Chambers Honda in Westborough provided complete customer care, from start to finish, doesn't even begin to tell the story. They provided extraordinary customer care! I was met in the parking lot by Nik who approached us in a low key, friendly and welcoming way. He was well spoken and solicitous and guided us through the vehicles on the lot without pressuring us, but rather, assisting us with the selection of car models and prices. He made an effort to get to know us, and what we were looking for in a car, and then guided us around the lot. It didn't stop there; from the moment my wife and I entered the showroom we encountered pleasant, friendly and upbeat people working the floor and the reception desk. Everyone was supportive and created a comfortable environment for us to consider our options. Nik guided us through the paperwork and introduced us to Mark Guarnieri, the business manager who worked with us on finding the right financing for our purchase. Mark could not have been nicer or more helpful. He is a credit to your organization. By now it's obvious that we were treated the way we would like to be treated and you can be sure that we will be singing your praises with all our friends. You've put together a well trained staff, who have obviously taken customer service to heart. Best regards, Albert and Ann McCarthy (Two very happy customers)) P.S. Our daughter bought a Toyota through Herb Chamber Toyota in the Worcester area and had a very similar experience. Keep it up!Was this review helpful?
Dec 9, 2011
Let's be honest: Taking your car in for service, you never expect a totally pleasant experience. However, my experience today was a positive one. I arrived early, which was no problem. Tony took care of me right away. He listened while I explained the problem and documented it carefully for the service tech. I was told it would take up to two hours, but the wait was only about 75-90 minutes. Tony had made an error in my favor in the billing, but he did the right thing and honored the quoted estimate without me having to ask for it to be corrected. They have free WiFi here, so bring your iPad and enjoy. Also free coffee and donuts! Plus they washed my car for me!Was this review helpful?
Dec 8, 2011
I brought my car in for service, and decided to wait at Herb Chambers Honda while they were working on the car. Everybody was helpful and courteous (especially Tony, the Service Advisor who assisted me), and it was a welcoming environment. The service was also reasonably fast (I was told it could be up to two hours, and it was under two hours), and the free WiFi made waiting a breeze. I will definitely continue to go back to Herb Chambers Honda for service!Was this review helpful?
Hours (12:00pm - Noon, 12:00am - Midnight)
|Mon||09:00 am - 09:00 pm|
|Tue||09:00 am - 09:00 pm|
|Wed||09:00 am - 09:00 pm|
|Thu||09:00 am - 09:00 pm|
|Fri||09:00 am - 09:00 pm|
|Sat||09:00 am - 07:00 pm|
|Sun||10:00 am - 07:00 pm|