Star Auto Authority

600 Lakeview Parkway, Vernon Hills, IL 60061
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  • Mike_VH Jan 13, 2012

    Some good, some bad. Had Ignition lock cylinder replaced in Volvo XC90. Overall, would use again, but might try other service stations in area for cheaper service. Good - Located ~2 miles from home, Professional staff, accomidating staff, nice facility, free loaner car, got the job done faster than expected, provided estimate over phone before seeing car (other shops would not), slightly cheaper than dealer, deducted cost of license plate bulb from bill since its replacement wasnt requested by us. Bad - Advertised 10-20% cheaper than dealer for repair which ended up being only ~5% cheaper, loaner cars have advertisements on them, replaced license plate bulb without confirming work with me.

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  • Wise Senior Citizen Sep 10, 2009

    Brakes Pulsating & strange noise when turning over small bump The brakes were pulsating & I had a bumping noise when turning from a stop. Star fixed everything in a day. Front brake rotors were warped and they were machined to make them smooth again. I took the 4 Runner to Totota the last time and they did the more expensive thing and replaced the rotors. I was told there was still remaining life on the pads, but elected to have them replaced since there was 70000 + miles on them already. Brakes are great and stopping is smooth. They also found the strange noise and replaced a stablizer link that had broken due to rust. They even washed the 4 Runner for free. This was my 1st visit to Star but I will use them again.

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  • Dan Nov 12, 2011

    Great customer service . Juan explained everything clearly and my car was serviced as promised. Good job STAR team! Keep up the good work

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  • Sarah Jan 25, 2011

    Friendly customer service; Free Loaner. Working full time, it's difficult to arrange car service that's going to take anywhere longer than an hour. The free loaner is such a nice perk, and I didn't feel the labor or service costs were inflated to cover it. I had the loaner for over 2 days, you only have to refill the gas you use. They also have a live web cam of the repair shop! A nice touch in the name of transparency. Easy to talk to these guys; they don't talk down to you like has happened to me at the dealer (ew). Will be back; thanks!

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  • loramelendez Aug 26, 2008

    Terrific Service I love the service and convenience of Star Auto / C&M. I work nearby, so they will come and pick up my car perform the work while I am at work then either bring it back or pick me up with the shuttle to get my car. If the repair requires more then one day there is a free loaner car available. It is SO nice to not have to rely on others to drop me off or pick me up and they are very good at explaining exactly what needs to be done and the time frame you should have it done it. It's an added bonus that the car always comes back clean!!

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Hours (12:00pm - Noon, 12:00am - Midnight)

Mon 07:00 am - 06:00 pm
Tue 07:00 am - 06:00 pm
Wed 07:00 am - 06:00 pm
Thu 07:00 am - 06:00 pm
Fri 07:00 am - 06:00 pm
Sat Closed
Sun Closed

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