Dec 5, 2011
Without a doubt, the best hotel in the city. The staff really makes this place incredible. They seem to exist solely to make sure that your every need is met and they do it in the friendliest and most non-pretentious way. The rooms are super luxe gorgeous; the spa divine. Everything about this hotel will make you swoon and it's worth every bit the cost of the room.Was this review helpful?
Apr 12, 2010
lovely new hotel Rooms are big and nice. Food service isn't quite there yet. Cold room service...slooooow waiters in resto. And a mandatory 18% tip on parties of all sizes. WTF.Was this review helpful?
Aug 27, 2011
This is by far probably the nicest hotel in Chicago. The staff was extremely accommodating and knowledgeable. They were willing to help no matter how large or small the request. The hotel itself is absolutely gorgeous both on the inside and out. We didn't get a chance to try out the spa, but I've heard rave reviews about its quality. The upgraded us to a suite given they were overbooked, so we got to experience a higher-end room. The bed was very comfortable and all modern day and technological amenities you can think of were present. The nicest touch of our stay, the chauffeured us to our dinner reservations in an extended-base LS Lexus; WOW!Was this review helpful?
Oct 29, 2011
I stayed two nights in a deluxe suite and I think I've found my new favorite hotel! A lot of credit is owed to the staff, who really seem to go out of their way to be helpful and were eager to accommodate special requests. They had that rare quality of being both very professional and very friendly. The building itself was fantastic. I liked the just-off Michigan avenue location with a nice quiet driveway/courtyard. The room appeared to be very new and was as well decked-out as any upscale hotel room I've been to. The room service, spa, and bar were all excellent. The house car was a nice touch. The view from the room wasn't better than anything you'd find anywhere else in downtown Chicago, but it was fine. The price was on the expensive side, but well worth it. I can't recommend this place highly enough.Was this review helpful?
Dec 6, 2010
AH-Mazing! I stayed here for three nights while in town for bussiness and I loved it. The customer service was outstanding even with a mostly young staff. They knew were so helpful and never acted like they hated being there. Love that it has the courtyard and it's just a few blocks from Michigian Ave. so the foot traffic is lightier when you leave the hotel. Excellent room serivce and cleaning staff. I have stayed at a lot of nice hotels and this one is on top of my list now. would recommend to anyone coming to chicago!Was this review helpful?