Apr 12, 2010
lovely new hotel Rooms are big and nice. Food service isn't quite there yet. Cold room service...slooooow waiters in resto. And a mandatory 18% tip on parties of all sizes. WTF.Was this review helpful?
Oct 29, 2011
I stayed two nights in a deluxe suite and I think I've found my new favorite hotel! A lot of credit is owed to the staff, who really seem to go out of their way to be helpful and were eager to accommodate special requests. They had that rare quality of being both very professional and very friendly. The building itself was fantastic. I liked the just-off Michigan avenue location with a nice quiet driveway/courtyard. The room appeared to be very new and was as well decked-out as any upscale hotel room I've been to. The room service, spa, and bar were all excellent. The house car was a nice touch. The view from the room wasn't better than anything you'd find anywhere else in downtown Chicago, but it was fine. The price was on the expensive side, but well worth it. I can't recommend this place highly enough.Was this review helpful?
Dec 6, 2010
AH-Mazing! I stayed here for three nights while in town for bussiness and I loved it. The customer service was outstanding even with a mostly young staff. They knew were so helpful and never acted like they hated being there. Love that it has the courtyard and it's just a few blocks from Michigian Ave. so the foot traffic is lightier when you leave the hotel. Excellent room serivce and cleaning staff. I have stayed at a lot of nice hotels and this one is on top of my list now. would recommend to anyone coming to chicago!Was this review helpful?
Mar 21, 2010
Luxurious hotel not to be overlooked If you are thinking about staying in Chicago this is where you need to stay. Time warp back to a decade where customer service wasn't just a term that flew out of peoples' mouths but was rather an oath that employees made to their patrons. Service is unbeatable and the decor is wonderful. I recently got married and we went to a wedding ceremony and reception here and made it a little stay cation. While it was a bit more money than we would usually spend, every penny was worth it in the end.Was this review helpful?
Aug 10, 2010
Over RATED Stayed at the hotel, I totally agree with the one person, looking at Walgreens, how beautiful, NOT. Parking garage on another side and the other two sides did not stand out as a spectacular view. The staff, I'm sorry can we all say FAKE NICE. If you can't hire people that are genuine WHY DID YOU HIRE THEM? Because the general manager is the same.? It is a new hotel, so I will give it that it is in nice shape, wonder what will happen to it in a few years from now. I think it was over priced for what we received. This is NOT a 5 star hotel. As I have stated before, I have to wonder if all the great reviews that you are reading are from the people that work there! I would go to a hotel near the lake.Was this review helpful?