Aug 11, 2011
West Houston Volswagen and Michael Bradshaw were awesome! I picked this dealership because of positive feedback and reviews from others - and I left completely satisfied with my new vehicle. Everyone was great to work with and it's obvious this dealership takes pride in its reputation. WHVW is not the closest dealer to my home, but was worth the little extra distance.Was this review helpful?
Jan 20, 2012
I'm from out of town and my headlamp was out they worked me in on a busy Saturday More I am from Tyler and I was very impressed with the West Houston dealership overall experience. Very polite, professional. thorough and respectful. Clean, hip, lots of amenities and comforts. IF I were to purchase another VW I just might make the 3 hour drive...Was this review helpful?
May 2, 2011
I was very impressed with the Customer Service! I traded in and purchased a car from them this past weekend and am extremely satisfied with the customer service and transaction! (Roberto is great!)Was this review helpful?
Feb 2, 2012
We don't often take the time to write a letter to management regarding our customer service experience. However, we feel our experience with service representative Nikki Benoit is worthy of our time and recognition. We have brought our 2002 Jetta to your service center for several years. Even now, after moving to Pearland we still insist on having our car serviced at your location, a big reason for that decision is Nikki. Nikki consistently exceeds our expectations. She is friendly, helpful, and resourceful. We never feel like we are a burden to her or that she has something/someone else more important needing her attention. If needed, she helps us with transportation arrangements while our car is being serviced or transportation to the dealership to pick-up our car. We're sure this is part of her job expectation, but we can't remember a time when we didn't feel like she had our best interest at heart. She is your employee, but she definitely works for her customers. In an increasingly service-minded world, we know that she is an asset to your dealership and should be recognized as such. Respectfully, Liz and Pat GolmonWas this review helpful?
Sep 27, 2011
Easiest and quickest car buying experience I've ever had. I showed up around 7 pm on a Thursday evening just to check the Jetta out knowing they closed at 8 pm. Mike Bradshaw allowed me to test drive the base model in both manual and automatic. After discussing my trade-in Mike was able to get me into an SE manual at a monthly payment I was ok with. Mike and the finance guys stayed until almost 9 pm ( an hour after closing) to wrap my deal up so that I was able to take the car home that night.Was this review helpful?
Hours (12:00pm - Noon, 12:00am - Midnight)
|Mon||07:00 am - 08:00 pm|
|Tue||07:00 am - 08:00 pm|
|Wed||07:00 am - 08:00 pm|
|Thu||07:00 am - 08:00 pm|
|Fri||07:00 am - 08:00 pm|
|Sat||07:00 am - 06:00 pm|